HP Printers

This message is not archived
 >> Stay informed about: HP Printers 

On Sun, 13 Apr 2008 12:58:55 -0400, keepout RemoveThis @yahoo.com.invalid wrote:

>On Sun, 13 Apr 2008 15:17:55 +0100, BoilerBill <Me RemoveThis @there.com> wrote:
>
>>Just in case anyone else is thinking of getting a new A3 printer, this
>>is the final result of my buying a Photosmart Pro B8350 and having a
>>major run round by their 'help desk' jocks
>>
>>Has anyone else hit this problem with them and have they found a
>>driver which will work with this printer?
>
>http://reviews.cnet.com/inkjet-printers/hp-photosmart-pro-b8350/4864-3156_7-32082373.html?messageID=2513465
>next time, do a google for your part number, then see what sort of opinion
>places [epinion, cnet] is in the result..

I love the high handed better than thou answers, but OK, I purchased
the printer as a one off deal, so didn't have time to do a check
first.

Once I hit the troubles, I obviously 'Googled' and found the page you
mentioned. Pointing the 'help desk' jock at that page perhaps saved me
the 6months and reduced it to less than 6days.

By the time that I had bought the printer that comment was over
5months out of date. Add to that the 6months the Chap had been having
the hassle, then I would have expected a company the size of HP to
have sorted it.
>
>I'm only going with this one reply, but it matches your complaint.
>Actually it matches your complaint WITH the replies from HP. You didn't specify
>machine or OS. Since it's a relatively new [2007] printer, and one of their
>higher priced, unless windows recalls XP, or accelerates the retirement of XP,
>I'd guess HP will come out with a fix.

Yes it is XP and the printer is specified.


>
>In the meantime, there is a fix, but you can't print to the LARGEST available
>13x19, the printer is capable of with the XP OS and the driver..
>
>Again, you might check with HP before screwing things up and see if the HP920
>driver will work with your OS, and printer.
>Or get a MAC.

I did try with the 920 driver to no result and so far as getting a Mac
is concerned, don't make me laugh, I've seen inside them and a mate
used to work in their main European repair place at the bottom of my
road.

>
>> HP : have spent 6 months working and waiting for HP support to determine what is wrong with my printer. They replaced it once and just recently
>> HP : came out and said that through their investigation they have determined that the driver does not work and that they will let me know if they
>> HP : come up with a new one. They suggested that I use the HP920 driver in the mean time which does not support 13x19 printing. The printer
>> HP : works great on OSX and I had no problems getting it installed. Hp support agrees that the Windows XP driver is not working correctly so
>> HP : although I have a network with both types of computers, this printer will only do its best work with a Mac.
>
>It took a year when Vista came out, [it obsolesced the PSC 2355v interface
>extras], but HP finally did get a Vista interface for the PSC 2355v.
>Made me very happy. But some things are just beyond their control.. ie: XP .
>Best they can do is TRY to keep up. And sometimes that takes time.
>
>Meantime for your 13x19's take them to Office Depot.

Since there is a few miles of water between me and the nearest Office
Depot I suspect that is again a bit of a non-starter and quite why I
should pay out for third party printing is a mystery to me, especially
as most of my 'work' is in the voluntary sector.

>
>>Hello Keith,
>>
>>Thank you for contacting HP Total Care.
>>
>>I understand that your printer is not printing from photoshop CS3 and
>>ACDSee. I would like to inform you that your printer has only basic
>>driver to support your XP computer so it won't allow all the feature
>>of your printer. As your printer has only basic driver so it will not
>>print from photoshop CS3. If you need further assistance, please reply
>>to this message and we will be happy to assist you further.
>>
>>For information on keeping your HP and Compaq products up and running,
>>please visit our Web site
>>at:
>>http://www.hp.com/go/totalcare
>>
>>
>>
>>Sincerely,
>>Sanjeev
>>HP Total Care
>>
>>
>>Keith J Chesworth
 >> Stay informed about: HP Printers 

"BoilerBill" <Me RemoveThis @there.com> wrote in message
news:ioi4049j60g1s7b5rkpstq09t12m5bshbt@4ax.com...
> On Sun, 13 Apr 2008 12:58:55 -0400, keepout RemoveThis @yahoo.com.invalid wrote:
>
>>On Sun, 13 Apr 2008 15:17:55 +0100, BoilerBill <Me RemoveThis @there.com> wrote:
>>
>>>Just in case anyone else is thinking of getting a new A3 printer, this
>>>is the final result of my buying a Photosmart Pro B8350 and having a
>>>major run round by their 'help desk' jocks
>>>
>>>Has anyone else hit this problem with them and have they found a
>>>driver which will work with this printer?
>>
>>http://reviews.cnet.com/inkjet-printers/hp-photosmart-pro-b8350/4864-3156_7-32082373.html?messageID=2513465
>>next time, do a google for your part number, then see what sort of opinion
>>places [epinion, cnet] is in the result..
>
> I love the high handed better than thou answers, but OK, I purchased
> the printer as a one off deal, so didn't have time to do a check
> first.
>
> Once I hit the troubles, I obviously 'Googled' and found the page you
> mentioned. Pointing the 'help desk' jock at that page perhaps saved me
> the 6months and reduced it to less than 6days.
>
> By the time that I had bought the printer that comment was over
> 5months out of date. Add to that the 6months the Chap had been having
> the hassle, then I would have expected a company the size of HP to
> have sorted it.
>>
>>I'm only going with this one reply, but it matches your complaint.
>>Actually it matches your complaint WITH the replies from HP. You didn't
>>specify
>>machine or OS. Since it's a relatively new [2007] printer, and one of
>>their
>>higher priced, unless windows recalls XP, or accelerates the retirement of
>>XP,
>>I'd guess HP will come out with a fix.
>
> Yes it is XP and the printer is specified.
>
>
>>
>>In the meantime, there is a fix, but you can't print to the LARGEST
>>available
>>13x19, the printer is capable of with the XP OS and the driver..
>>
>>Again, you might check with HP before screwing things up and see if the
>>HP920
>>driver will work with your OS, and printer.
>>Or get a MAC.
>
> I did try with the 920 driver to no result and so far as getting a Mac
> is concerned, don't make me laugh, I've seen inside them and a mate
> used to work in their main European repair place at the bottom of my
> road.
>
>>
>>> HP : have spent 6 months working and waiting for HP support to
>>> determine what is wrong with my printer. They replaced it once and just
>>> recently
>>> HP : came out and said that through their investigation they have
>>> determined that the driver does not work and that they will let me know
>>> if they
>>> HP : come up with a new one. They suggested that I use the HP920 driver
>>> in the mean time which does not support 13x19 printing. The printer
>>> HP : works great on OSX and I had no problems getting it installed. Hp
>>> support agrees that the Windows XP driver is not working correctly so
>>> HP : although I have a network with both types of computers, this
>>> printer will only do its best work with a Mac.
>>
>>It took a year when Vista came out, [it obsolesced the PSC 2355v interface
>>extras], but HP finally did get a Vista interface for the PSC 2355v.
>>Made me very happy. But some things are just beyond their control.. ie: XP
>>.
>>Best they can do is TRY to keep up. And sometimes that takes time.
>>
>>Meantime for your 13x19's take them to Office Depot.
>
> Since there is a few miles of water between me and the nearest Office
> Depot I suspect that is again a bit of a non-starter and quite why I
> should pay out for third party printing is a mystery to me, especially
> as most of my 'work' is in the voluntary sector.
>
>>
>>>Hello Keith,
>>>
>>>Thank you for contacting HP Total Care.
>>>
>>>I understand that your printer is not printing from photoshop CS3 and
>>>ACDSee. I would like to inform you that your printer has only basic
>>>driver to support your XP computer so it won't allow all the feature
>>>of your printer. As your printer has only basic driver so it will not
>>>print from photoshop CS3. If you need further assistance, please reply
>>>to this message and we will be happy to assist you further.
>>>
>>>For information on keeping your HP and Compaq products up and running,
>>>please visit our Web site
>>>at:
>>>http://www.hp.com/go/totalcare
>>>
>>>
>>>
>>>Sincerely,
>>>Sanjeev
>>>HP Total Care
>>>
>>>
>>>Keith J Chesworth

are they telling you the "come with" XP driver is no good and to get their
own driver from HP and install it?? and that it works but it won't work all
the features? what BULL HOCKEY and laziness, just a flip off to the people
who bought it

what kind of printer can't work with the most popular OP system out there?
they are saying they only support Mac users? So buy an Apple or get a new OS
like Vista?
and why buy a wide printer if you can't use the max size paper?
It says PHOTO in the name, it should print photos well!!

can you return it?? I use AMEX for purchases -they have a money back policy
for lemon purchases, and double the warranty for any purchases.
try your credit card company, sometimes they can get your money back


I use Epson and always have since I started computering
the standard XP drivers will print but the GUI shows none of the advanced
settings and options as I get from the Epson drivers.

I think EPSON has good customer support so far, but I have no comparison.

I have had two breakdowns on two different printers and so far they quickly
replaced them. In the first case with a newer better model than the one I
returned. My 1270 worked forever, like 5 years without any problems and it
prints photos badly now (striations not corrected with new ink) but on
regular paper it is fine and my sister is still using it.

I am not usually so brand loyal but in this case, and most especially after
hearing your tale, I will stick to EPSON. They have a good reputation for
servicing the photo community not just the everyday consumer.
 >> Stay informed about: HP Printers 

This message is not archived
 >> Stay informed about: HP Printers 

On Sun, 13 Apr 2008 08:53:37 -0700, Sir F. A. Rien
<jaSPAMc.TakeThisOut@gbr.online.com> wrote:

>You might consider posting an inquiry to one of the prnter specific
>newsgroups. Probably someone there has found a work-around or a better
>driver.
>
>HP's "help" [sic] is abysmal (to be kind)!

I have

K

>
>
>BoilerBill <Me.TakeThisOut@there.com> found these unused words:
>
>>Just in case anyone else is thinking of getting a new A3 printer, this
>>is the final result of my buying a Photosmart Pro B8350 and having a
>>major run round by their 'help desk' jocks
>>
>>Has anyone else hit this problem with them and have they found a
>>driver which will work with this printer?
>>
>>
>>
>>Hello Keith,
>>
>>Thank you for contacting HP Total Care.
>>
>>I understand that your printer is not printing from photoshop CS3 and
>>ACDSee. I would like to inform you that your printer has only basic
>>driver to support your XP computer so it won't allow all the feature
>>of your printer. As your printer has only basic driver so it will not
>>print from photoshop CS3. If you need further assistance, please reply
>>to this message and we will be happy to assist you further.
>>
>>For information on keeping your HP and Compaq products up and running,
>>please visit our Web site
>>at:
>>http://www.hp.com/go/totalcare
>>
>>
>>
>>Sincerely,
>>Sanjeev
>>HP Total Care
>>
>>
>>Keith J Chesworth
 >> Stay informed about: HP Printers 

On Sun, 13 Apr 2008 15:39:51 -0400, "KatWoman" <spamfree.RemoveThis@hotmail.com>
wrote:

>
>"BoilerBill" <Me.RemoveThis@there.com> wrote in message
>news:ioi4049j60g1s7b5rkpstq09t12m5bshbt@4ax.com...
>> On Sun, 13 Apr 2008 12:58:55 -0400, keepout.RemoveThis@yahoo.com.invalid wrote:
>>
>>>On Sun, 13 Apr 2008 15:17:55 +0100, BoilerBill <Me.RemoveThis@there.com> wrote:
>>>
>>>>Just in case anyone else is thinking of getting a new A3 printer, this
>>>>is the final result of my buying a Photosmart Pro B8350 and having a
>>>>major run round by their 'help desk' jocks
>>>>
>>>>Has anyone else hit this problem with them and have they found a
>>>>driver which will work with this printer?
>>>
>>>http://reviews.cnet.com/inkjet-printers/hp-photosmart-pro-b8350/4864-3156_7-32082373.html?messageID=2513465
>>>next time, do a google for your part number, then see what sort of opinion
>>>places [epinion, cnet] is in the result..
>>
>> I love the high handed better than thou answers, but OK, I purchased
>> the printer as a one off deal, so didn't have time to do a check
>> first.
>>
>> Once I hit the troubles, I obviously 'Googled' and found the page you
>> mentioned. Pointing the 'help desk' jock at that page perhaps saved me
>> the 6months and reduced it to less than 6days.
>>
>> By the time that I had bought the printer that comment was over
>> 5months out of date. Add to that the 6months the Chap had been having
>> the hassle, then I would have expected a company the size of HP to
>> have sorted it.
>>>
>>>I'm only going with this one reply, but it matches your complaint.
>>>Actually it matches your complaint WITH the replies from HP. You didn't
>>>specify
>>>machine or OS. Since it's a relatively new [2007] printer, and one of
>>>their
>>>higher priced, unless windows recalls XP, or accelerates the retirement of
>>>XP,
>>>I'd guess HP will come out with a fix.
>>
>> Yes it is XP and the printer is specified.
>>
>>
>>>
>>>In the meantime, there is a fix, but you can't print to the LARGEST
>>>available
>>>13x19, the printer is capable of with the XP OS and the driver..
>>>
>>>Again, you might check with HP before screwing things up and see if the
>>>HP920
>>>driver will work with your OS, and printer.
>>>Or get a MAC.
>>
>> I did try with the 920 driver to no result and so far as getting a Mac
>> is concerned, don't make me laugh, I've seen inside them and a mate
>> used to work in their main European repair place at the bottom of my
>> road.
>>
>>>
>>>> HP : have spent 6 months working and waiting for HP support to
>>>> determine what is wrong with my printer. They replaced it once and just
>>>> recently
>>>> HP : came out and said that through their investigation they have
>>>> determined that the driver does not work and that they will let me know
>>>> if they
>>>> HP : come up with a new one. They suggested that I use the HP920 driver
>>>> in the mean time which does not support 13x19 printing. The printer
>>>> HP : works great on OSX and I had no problems getting it installed. Hp
>>>> support agrees that the Windows XP driver is not working correctly so
>>>> HP : although I have a network with both types of computers, this
>>>> printer will only do its best work with a Mac.
>>>
>>>It took a year when Vista came out, [it obsolesced the PSC 2355v interface
>>>extras], but HP finally did get a Vista interface for the PSC 2355v.
>>>Made me very happy. But some things are just beyond their control.. ie: XP
>>>.
>>>Best they can do is TRY to keep up. And sometimes that takes time.
>>>
>>>Meantime for your 13x19's take them to Office Depot.
>>
>> Since there is a few miles of water between me and the nearest Office
>> Depot I suspect that is again a bit of a non-starter and quite why I
>> should pay out for third party printing is a mystery to me, especially
>> as most of my 'work' is in the voluntary sector.
>>
>>>
>>>>Hello Keith,
>>>>
>>>>Thank you for contacting HP Total Care.
>>>>
>>>>I understand that your printer is not printing from photoshop CS3 and
>>>>ACDSee. I would like to inform you that your printer has only basic
>>>>driver to support your XP computer so it won't allow all the feature
>>>>of your printer. As your printer has only basic driver so it will not
>>>>print from photoshop CS3. If you need further assistance, please reply
>>>>to this message and we will be happy to assist you further.
>>>>
>>>>For information on keeping your HP and Compaq products up and running,
>>>>please visit our Web site
>>>>at:
>>>>http://www.hp.com/go/totalcare
>>>>
>>>>
>>>>
>>>>Sincerely,
>>>>Sanjeev
>>>>HP Total Care
>>>>
>>>>
>>>>Keith J Chesworth
>
>are they telling you the "come with" XP driver is no good and to get their
>own driver from HP and install it?? and that it works but it won't work all
>the features? what BULL HOCKEY and laziness, just a flip off to the people
>who bought it
>
>what kind of printer can't work with the most popular OP system out there?
>they are saying they only support Mac users? So buy an Apple or get a new OS
>like Vista?
>and why buy a wide printer if you can't use the max size paper?
>It says PHOTO in the name, it should print photos well!!
>
>can you return it?? I use AMEX for purchases -they have a money back policy
>for lemon purchases, and double the warranty for any purchases.
>try your credit card company, sometimes they can get your money back
>
>
>I use Epson and always have since I started computering
>the standard XP drivers will print but the GUI shows none of the advanced
>settings and options as I get from the Epson drivers.
>
>I think EPSON has good customer support so far, but I have no comparison.
>
>I have had two breakdowns on two different printers and so far they quickly
>replaced them. In the first case with a newer better model than the one I
>returned. My 1270 worked forever, like 5 years without any problems and it
>prints photos badly now (striations not corrected with new ink) but on
>regular paper it is fine and my sister is still using it.
>
>I am not usually so brand loyal but in this case, and most especially after
>hearing your tale, I will stick to EPSON. They have a good reputation for
>servicing the photo community not just the everyday consumer.
>
>
The driver I used from the off was the latest on their web site and in
a nutshell that is the service and attitude from them.

I was using Epson more or less from the off, but I admit I wrecked one
by using 'Inkwell' inks in it and blocked the nozzles.
At the time I was doing a lot of CD/DVD printing and needed a
replacement with that capacity. There seemed to be no Epsons left in
the country (between models) at the time and the only machine left
with that function was a Canon. Give the little thing it's due, it has
served magnificently and for A4/disc and Office stuff I would be
loathe to change. Nary a blockage regardless of the ink used or the
amount of time out of use.

I acquired a second hand A1 Epson a while back. It worked fine for a
while, long enough for me to get confidence and buy a bulk supply of
paper. Then I had to leave it for a couple of weeks and that was that,
blocked nozzles which no amount of cleaning cycles or solvents could
shift.

I went for the HP printer because I negotiated a deal on it and the HP
1220C I had got second hand a while back had been a good machine.

Keith
 >> Stay informed about: HP Printers 

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

BoilerBill wrote:
| Just in case anyone else is thinking of getting a new A3 printer, this
| is the final result of my buying a Photosmart Pro B8350 and having a
| major run round by their 'help desk' jocks
|
| Has anyone else hit this problem with them and have they found a
| driver which will work with this printer?
|
|
|
|
|
| Keith J Chesworth


My experience with HP support is that they are absolutely the best
printer support I've ever had. They Leave Epson for dead.

Having said that, your printer is what is termed "entry level" to A3
printing of photos. You need to be aware that Photoshop does not print
to printers.

Yep, it prints to either Windows or MAc's OS which in turn spools the
document and uses the "Basic driver" to print with. Photoshop can send a
printer a "Profile" to match paper types and RGB types but it doesn't
print by itself.

If you can provide some simple information, you will get some precise help.

1. What are you using? Windows or MacOS?

2. can you make a test print from the printer configuration part of your OS?

Then there are simple mistakes ...things like "how did you install the
printer driver"? Just connecting it and hoping the OS picks it up as a
plug and pray devise is dynamite, absolutely guaranteed to fail.

If you did that, you better phone HP support for a walk through on how
to remove all traces of What the OS decided would be the driver.


- --

from Douglas,
If my PGP key is missing, the
post is a forgery. Ignore it.
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Version: GnuPG v1.4.7 (MingW32)

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=RyBE
-----END PGP SIGNATURE-----
 >> Stay informed about: HP Printers 

On Mon, 14 Apr 2008 12:28:46 +1000, Alienjones
<Alienjones.DeleteThis@invalid.invalid> wrote:

>-----BEGIN PGP SIGNED MESSAGE-----
>Hash: SHA1
>
>BoilerBill wrote:
>| Just in case anyone else is thinking of getting a new A3 printer, this
>| is the final result of my buying a Photosmart Pro B8350 and having a
>| major run round by their 'help desk' jocks
>|
>| Has anyone else hit this problem with them and have they found a
>| driver which will work with this printer?
>|
>|
>|
>|
>|
>| Keith J Chesworth
>
>
>My experience with HP support is that they are absolutely the best
>printer support I've ever had. They Leave Epson for dead.
>
>Having said that, your printer is what is termed "entry level" to A3
>printing of photos. You need to be aware that Photoshop does not print
>to printers.
>
>Yep, it prints to either Windows or MAc's OS which in turn spools the
>document and uses the "Basic driver" to print with. Photoshop can send a
>printer a "Profile" to match paper types and RGB types but it doesn't
>print by itself.
>
>If you can provide some simple information, you will get some precise help.
>
>1. What are you using? Windows or MacOS?

Windows XP pro
>
>2. can you make a test print from the printer configuration part of your OS?

Yes

>
>Then there are simple mistakes ...things like "how did you install the
>printer driver"? Just connecting it and hoping the OS picks it up as a
>plug and pray devise is dynamite, absolutely guaranteed to fail.

The driver was downloaded from their site and the 'load printer'
system was pointed to the drive and folder into which I had exploded
it.
>
>If you did that, you better phone HP support for a walk through on how
>to remove all traces of What the OS decided would be the driver.


K
 >> Stay informed about: HP Printers 

BoilerBill

Ah just a thought drivers? are they the correct ones for the printer?
or are you using the generic MS ones?

Now that's a bit twisted. More tomorrow.

r
 >> Stay informed about: HP Printers 

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

BoilerBill wrote:
| On Mon, 14 Apr 2008 12:28:46 +1000, Alienjones
| <Alienjones.DeleteThis@invalid.invalid> wrote:
|
|> -----BEGIN PGP SIGNED MESSAGE-----
|> Hash: SHA1
|>
|> BoilerBill wrote:
|> | Just in case anyone else is thinking of getting a new A3 printer, this
|> | is the final result of my buying a Photosmart Pro B8350 and having a
|> | major run round by their 'help desk' jocks
|> |
|> | Has anyone else hit this problem with them and have they found a
|> | driver which will work with this printer?
|> |
|> |
|> |
|> |
|> |
|> | Keith J Chesworth
|>
|>
|> My experience with HP support is that they are absolutely the best
|> printer support I've ever had. They Leave Epson for dead.
|>
|> Having said that, your printer is what is termed "entry level" to A3
|> printing of photos. You need to be aware that Photoshop does not print
|> to printers.
|>
|> Yep, it prints to either Windows or MAc's OS which in turn spools the
|> document and uses the "Basic driver" to print with. Photoshop can send a
|> printer a "Profile" to match paper types and RGB types but it doesn't
|> print by itself.
|>
|> If you can provide some simple information, you will get some precise
help.
|>
|> 1. What are you using? Windows or MacOS?
|
| Windows XP pro
|> 2. can you make a test print from the printer configuration part of
your OS?
|
| Yes
|
|> Then there are simple mistakes ...things like "how did you install the
|> printer driver"? Just connecting it and hoping the OS picks it up as a
|> plug and pray devise is dynamite, absolutely guaranteed to fail.
|
| The driver was downloaded from their site and the 'load printer'
| system was pointed to the drive and folder into which I had exploded
| it.
|> If you did that, you better phone HP support for a walk through on how
|> to remove all traces of What the OS decided would be the driver.
|
|
| K

This may sound like an over simplistic question but what happened to the
installation disc?

All my HP (most Canon and Epson too) printers have required you to
install the driver without the printer being on-line. At the end of the
installation, you are asked to switch the printer on so it can be
"discovered".

The point of this is to install essential dynamic link libraries into
Windows itself so that when the plug and prey part of windows discovers
the printer, it has the essential components for a clean install already
in areas of Windows that post discovery, cannot be written to.

So now provided you did this in the right sequence, Photoshop should
pick up the *OPTION* to use this printer. If you already have another
printer or even Primo (the pdf converter or a fax) set as your default
printer, you need to be aware that early Photoshop CS3's print modules
are flawed and may not necessarily send the print data to the right printer.

You can overcome this by actually paying for a licensed version of
Photoshop - it's the cracked ones that can't be updated... which will
let you update from the version with the flawed module or, set the
printer information the way you want it before loading Photoshop.

When photoshop then 'sees' the default printer complete with all it's
settings, it will be the HP and information will be sent to it which
should result in very nice photographs.

Provided you followed the right sequence to install the printer, the
problem is with Photoshop. If my help doesn't work, call Adobe's help
desk... It's nothing to do with HP.

- --

from Douglas,
If my PGP key is missing, the
post is a forgery. Ignore it.
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FX+5ORnDo0g+dIhMQrNUY/Y=
=17Y2
-----END PGP SIGNATURE-----
 >> Stay informed about: HP Printers 

On Mon, 14 Apr 2008 20:18:11 +1000, "Rob." <mesa.RemoveThis@mine.com.> wrote:

>BoilerBill
>
>Ah just a thought drivers? are they the correct ones for the printer?
>or are you using the generic MS ones?
>
>Now that's a bit twisted. More tomorrow.
>
>r
Direct from the HP site

K
 >> Stay informed about: HP Printers 

On Sun, 13 Apr 2008 15:17:55 +0100, BoilerBill <Me.DeleteThis@there.com> wrote:

>Just in case anyone else is thinking of getting a new A3 printer, this
>is the final result of my buying a Photosmart Pro B8350 and having a
>major run round by their 'help desk' jocks
>
>Has anyone else hit this problem with them and have they found a
>driver which will work with this printer?
>

This probably isn't what's happening in your particular
situation, but Iknow when I have a problem I can't solve, I'll try
anything.
I had my HP printer connected to my computer for a year or so and
I added an Epson. Both printers were USB connect, and I had the
latest drivers. When I tried to print with the Epson from PhotoShop,
I got all kinds of weird happenings. Sometimes it would print, but
mostly it would lockup my computer or I'd get error messages.
I called Epson support and they told me that you can't have two
printers connected via USB on the same computer. My Epson had a
firewire connect also, so I switched it to firewire and the Epson
worked perfectly.
I have since removed the original Epson and added a new Epson
printer that prints on CDs/DVDs, and it's connected via USB.....the
same as my HP is, only now, the HP is connected to a rear USB port and
the Epson is connected to a front USB port. They both work fine now.
I've been told since then that I shouldn't have any problems with
trying to connect two printers via USB to the same computer, but I did
have problems, so maybe try removing one printer and see what happens
if you try and print with the HP.

Talker
 >> Stay informed about: HP Printers 

BoilerBill wrote:

> On Mon, 14 Apr 2008 20:18:11 +1000, "Rob." <mesa DeleteThis @mine.com.> wrote:
>
>
>>BoilerBill
>>
>>Ah just a thought drivers? are they the correct ones for the printer?
>>or are you using the generic MS ones?
>>
>>Now that's a bit twisted. More tomorrow.
>>
>>r
>
> Direct from the HP site
>
> K

What you have to do is make sure that the printer is pointed at the HP
drivers.

In the System Properties - Device Manager - USB Controllers check for
the printer drivers and make sure it hasn't loaded, or you are using the
generic ones off the system,(MS drivers), should have something like
-HP ??? B8350 - showing in the general/drivers/detail tabbed. This can
occur when the easiest option for the system to install the printer. You
may have to do an update drivers or add new hardware if its not showing.

So in other words make sure that HP have provided the drivers and you
are not using the generic MS ones. This is very easy to miss when
installing a USB device.

Other than that can't help.

r
 >> Stay informed about: HP Printers